Union Minister of Rural Development, Agriculture and Farmers Welfare & Panchayati Raj Shri Narendra Singh Tomar recently released a Model Panchayat Citizens Charter.
Citizen Charter is a framework for delivery of the services across the 29 sectors, aligning actions with localized Sustainable Development Goals (SDGs).
It has been prepared by the Ministry of Panchayati Raj (MoPR) in collaboration with the National Institute of Rural Development & Panchayati Raj (NIRDPR).
Aim and Objective:
The aim of establishing a Citizen charter is to provide services to the people in a time bound manner, redressing their grievances and improving their lives.
The main objective of the Gram Panchayat Citizen Charter is to empower the citizens in relation to public services and to improve the quality of services without any prejudice, and in accordance with the expectations of the citizens.
It is expected that the Panchayats will utilize this framework to draw up a Citizens Charter and adopt it through a resolution of the Gram Sabha by 15th August, 2021.
Panchayats constitute the third tier of government in the rural areas and represents the first level of Government interaction for over 60 per cent of the Indian populace.
The Panchayats are responsible for the delivery of basic services as enshrined under article 243G of the Constitution of India, specifically in the areas of Health & Sanitation, Nutrition, Education, and Drinking Water.