‘Santusht’ – Implementation Monitoring Cell (IMC) has been constituted in the Office of Minister of State (Independent Charge) for Labour and Employment in January 2020. The objective of ‘Santusht’ is to promote transparency, accountability, effective delivery of public services and implementation of policies, schemes of Ministry of Labour and Employment at grassroot level through constant monitoring.
For public grievances, Centralized Public Grievance Redresal and Monitoring System (CPGRAM) portal is already functional. Besides, written grievances as received from stakeholders are also disposed by the Ministry. Further, online portal under ‘Santusht’ for public grievances has not been started so far.
This information was given by Shri Santosh Kumar Gangwar Union Minister of State (I/C) for Labour and Employment in written reply to a question in Lok Sabha today.