Himachal Pradesh became the first Indian state to launch a single emergency number “112” which will connect to police, fire, health and other helplines through an Emergency Response Centre (ERC) in the state.
According to an official source, under the project, one ERC has been established in Shimla along with 12 District Command Centres covering the entire state. The ERC has been integrated with police (100), fire (101), health (108) and women helpline (1090) services to provide emergency services via single emergency number 112. The service is part of the Emergency Response Support System (ERSS) which includes a ‘112 India’ mobile app integrated with panic button of smartphones and ERSS state website for ease of citizen in availing immediate assistance.
Ensuring safety of women, a ‘SHOUT’ feature has been introduced in ‘112 India’ mobile app to seek immediate assistance from registered volunteers in the vicinity apart from the immediate assistance from ERC. The SHOUT feature is exclusively available to women. To increase the effectiveness of emergency response, the ERC has also been integrated with location-based services provided by telecom service providers.
It said the ‘112 India’ mobile app will be subsequently rolled out in all states and Union Territories to help people across the country access the unified emergency services.
Launching the ERSS project, Union Home Minister Rajnath Singh appealed residents of Himachal Pradesh to download ‘112 India’ mobile app available in App store of Google and Apple.
Citing the success of Himachal Pradesh in rolling out the ERSS project, the Minister requested other states and Union Territories to make all out efforts to commence rollout of their ERSS project.