Defining rights for air passengers, Ministry of Civil Aviation has released the draft passenger charter.
The Draft Passenger Charter will define rights for air passengers that will contribute to a hassle-free air travel experience. Some of the proposed initiative, include, delays and cancellations terms. For example, if the airline is found to be at fault, passengers will be entitled to the following benefits. When flight is expected to be delayed for more than 4 hrs from the published scheduled time departure or previously revised departure time (communicated more than 24 hours prior to original scheduled departure time), airlines to offer an option of full refund of ticket to the passenger. When delay is more than 24 hrs from published scheduled time of departure and involves flight to fly on the next day i.e. beyond 0000 hours, passenger to be offered free-of-charge hotel accommodation (including transfers). For compensating passengers for missing connecting flights, the compensation will Rs 5,000 for 3 hours delay. If delay more than 4 and 12 hours, compensation will be Rs 10,000. If delay more than 12 hours, then Rs 20,000.